Frequently Asked Questions
If any of your questions aren’t answered below please feel free to contact us and we will be happy to answer your questions. Thanks for stopping by!
What are the shipping rates?
We use Flat Rate shipping to the USA. For comic books it is $5.95 and Magic cards it is $2.95. If you live near our physical store in London, Kentucky you can choose Local Pickup for free. We also offer optional shipping insurance to protect your package against any damage it may recieve during shipping.
What is your Return/Exchange Policy?
To be eligible for a Refund/Exchange you must meet the following conditions:
- Any problems with your order must be brought to our attention by contacting us at MadOxComicsReturns@gmail.com within 3 calendar days of delivery.
- Your item(s) must be shipped back to us and post marked within 10 calendar days of your initial notification regarding the problem.
- Item(s) must be returned to us in the same condition in which they were received. If the item has been opened, used, or shows any other signs that it is not in its original condition you will not be eligible for a refund.
- You must include your receipt or proof of purchase with your return shipment.
You are responsible for return shipping. We will reimburse return shipping cost only if we determine that we are the cause of the return.
If you are returning an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If the item you received is defective please contact the manufacturer.
If your item was damaged during shipping and you purchased the optional shipping insurance you can return the damaged item(s) for a full refund. If you did not purchase the optional shipping insurance you will need to contact the shipper directly and file a claim with them.
Returns should be addressed to:
Mad Ox Games & Comics
205 N. Hill St.
London, KY 40741
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. Refund times will vary depending on your banks processing schedule.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Processing times can range from 3-14 business days depending on your bank.
Then contact your credit card company, it may take some time before your refund is officially posted.
If it has been at least 14 business days and you still have not received your refund yet, please contact us at MadOxComicsReturns@gmail.com.
Do all comics come in bag and board?
ALL comics for sale on this site are shipped to our costumers in bag and board absolutely free! We handle and store each comc with care so it will make a fine addition to your collection.
Do you offer local pickup?
Yes, we do. If you are local to the London, Kentucky area you can choose local pickup during checkout. We will hold the books for you until you are able to come in and pick them up. Our location is 205 N. Hill St. London, Kentucky right behind Merritt Tattoos on Main Street.