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Frequently Asked Questions

If any of your questions aren’t answered below please feel free to contact us and we will be happy to answer your questions. Thanks for stopping by! 

What are the shipping rates?

We use Flat Rate shipping to the USA. For comic books, it is $5.95 for up to 30 comics and Magic cards it is $2.95. Funko Pop! Vinyls are $5.95 for the 1st Pop and $2 per additional Pop. We also offer optional shipping insurance to protect your package against any damage it may receive during shipping. 

If you live near our physical store in London, Kentucky you can choose Local Pickup for free. 

What is your Return/Exchange Policy?

Returns/Exchanges:

To be eligible for a Refund/Exchange you must meet the following conditions:

  • Any problems with your order must be brought to our attention by contacting us at MadOxComicsReturns@gmail.com within 3 calendar days of delivery.  
  • Your item(s) must be shipped back to us and post marked within 10 calendar days of your initial notification regarding the problem.
  • Item(s) must be returned to us in the same condition in which they were received. If the item has been opened, used, or shows any other signs that it is not in its original condition you will not be eligible for a refund.
  • You must include your receipt or proof of purchase with your return shipment.

You are responsible for return shipping. We will reimburse return shipping cost only if we determine that we are the cause of the return.

If you are returning an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If the item you received is defective please contact the manufacturer. 

If your item was damaged during shipping and you purchased the optional shipping insurance you can return the damaged item(s) for a full refund. If you did not purchase the optional shipping insurance you will need to contact the shipper directly and file a claim with them.

 

Return Shipping:

Returns should be addressed to:

Mad Ox Games & Comics

Returns Dept.

205 N. Hill St.

London, KY 40741

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. Refund times will vary depending on your banks processing schedule.

 

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again. Processing times can range from 3-14 business days depending on your bank.

Then contact your credit card company, it may take some time before your refund is officially posted.

If it has been at least 14 business days and you still have not received your refund yet, please contact us at MadOxComicsReturns@gmail.com.

Do all comics come in bag and board?

ALL comics for sale on this site are shipped to our costumers in bag and board absolutely free! We handle and store each comc with care so it will make a fine addition to your collection. 

Do you offer local pickup?

Yes, we do. If you are local to the London, Kentucky area you can choose local pickup during checkout. We will hold the books for you until you are able to come in and pick them up. Our location is 205 N. Hill St. London, Kentucky right behind Merritt Tattoos on Main Street. 

What Comic grading system do you use?

We use the Overstreet grading guide as explained below: 

NM/Mint: only minor imperfections (such as an almost unnoticable interior page tear (under 1/32 of an inch) or a small inconspicuous date stamp (must be very well hidden almost unnoticable. 

Near Mint: Nearly perfect with only minor imperfections allowed. The comic should have no corner of impact creases, stress marks should be almost invisible, and bindery tears must be less than 1/16 inch. A couple of very tiny color flecks, or a combination of the above that keeps the book from being perfect, where the overall eye appeal is less than Mint drops the book into this grade.

Only the most subtle binging and/or printing defects allowed. The cover is flat with no surface wear, and the inks are bright with high reflectivity and minimum of fading. Corners are cut square and sharp with ever so slight blunting permitted. Staples are generally centered, clean with no rust. Cover is well centered and firmly secured to interior pages. Paper is supple and like new, and the spine is tight and flat.

Very Fine: An excellent copy with outstanding eye appeal that has sharp, bright and clean with supple pages.Cover is relatively flat with almost no surface wear. Cover inks are generally bright with moderate to high reflectivity, however staples may show some discoloration. Spine may have a couple of almost insignificant transverse stress lines and is almost completely flat.

A barely unnoticeable ¼ inch crease is acceptable, if color is not broken. Pages and covers can be yellowish/tannish (at the least, but no brown and will usually be off-white to white).

Fine: An above-average copy that shows minor wear but is still relatively flat and clean with no significant creasing or other serious defects. Eye appeal is somewhat reduced because of slight surface wear and possibly a small defect such as a few slight cross stress marks on spine or a very slight spine split (1/4”). A Fine condition comic book appears to have been read a few times and has been handled with moderate care.

Compared to a VF, cover inks are beginning to show a significant reduction in reflectivity, but it is still a highly collectible and desirable book. Pages and interior covers may be tan, but pages must still be fairly supple with no signs of brittleness.

Very Good: The average used comic book. A comic in this grade shows some wear, can have a reading or center crease or a moderately rolled spine, but has not accumulated enough total defects to reduce eye appeal to the point that it is not a desirable copy. Some discoloration, fading and even minor soiling is allowed. As much as a ¼’ triangle can be missing out of the corner or edge.

A missing square piece (1/8” by 1/8”) is also acceptable. Store stamps, name stamps, arrival dates, initials, etc. have no effect on this grade. Cover and interior pages can have some minor tears and folds and the centerfold may be detached at one staple. The cover may also be loose, but not completely detached. Common bindery and printing defects do not affect grade. Pages and inside covers may be brown but not brittle. Tape should never be used for comic book repair; however, many VG condition comics have minor tape repair.

Good: A copy in this grade has all pages and covers, although there may be small pieces missing inside; the largest piece allowed from front or back cover is a ½” triangle or square ¼” by ¼”. Books in this grade are commonly creased, scuffed, abraded, soiled and may have as much as a 2” spine split, but are still completely readable. Often, paper quality is low but not brittle. Cover reflectivity is low, and in some cases, completely absent. This grade can have a moderate accumulation of defects, but still maintains its basic structural integrity.

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